We’ve all heard that old maxim, “the customer is always right.”  But is that actually true?   No!  Of course not.   Sometimes as a travel agent you’re going to run into clients and potential clients who are just plain wrong.  Wrong attitude.  Wrong approach to working...

If you’ve ever gone on a really great trip, you probably remember that sense of anticipation that preceded it.  You were super excited when you booked it (with the help of your fabulous travel agent, no doubt), but it seemed 🗓️ so far away at that time, so the...

If I had a 🔮 crystal ball that let me look into the future, I would love to see how the economic winds are going to blow over the next few years.  That would be so useful as a business owner and as a citizen of the world.  (And of course I would share what I learned...

Take a look around you.  Notice anything different?  🤔   Well, if you’re a parent, you might have noticed that your kids have gone back to 🏫 school!  (Unless you’re homeschooling them, in which case, we feel your pain.  Bless your hearts.)    That’s because the summer...

My family and I had a great time 🛳️ sailing on the Harmony of the Seas (Royal Caribbean) this summer!  It was a fantastic experience that I can’t stop telling people about.    Now, you know me.  I’m never going to let an opportunity to build my brand and my business...

We’re going to do something a bit different this week.  This time around, we’re going to give you a rare look inside an exclusive, ✉️ invitation-only travel conference at the Diplomat Resort in Hollywood, FL.   The Global Travel Marketplace (GTM) is put on by the...

You’ve probably heard me talk about Careers on Vacation before, haven’t you?  😀  If you haven’t, let me give you the real quick version here:  Careers on Vacation is my signature 12-week immersive mastermind program for aspiring, new, or experienced agents.  The...

When beginning a relationship with a potential mint, there are several critical questions you should ask before starting.   Are you looking for peppermint or spearmint?    Is the flavor very strong? 💪    Does the mint contain sugar?   Is the mint hard and crunchy or...

Are you struggling to get your travel business off the ground?  Is it not growing at the rate you hoped it would?  Are you not sure what you should be doing to get back on track?  🤔  Then you could probably use a mentor.   I am a big proponent of having mentors for...

The American Society of Travel Advisors, or ASTA, is the largest organization representing travel advisors and travel-related businesses.  This can include everybody from individual independent 🙋 travel agents, big 🏢 travel agencies, travel suppliers, and even 🏫...